The access to the customer and tech support that a shared web hosting company offers will tell you a lot for the services which they supply as well. In the event that you can use just emails or tickets, you have most likely found a reseller and not the website hosting provider. When this is the case, you'll probably have to wait for a few days to get an issue resolved since the reseller may not be checking their communication on a regular basis or they may have to get hold of the real website hosting company for further help. If the provider offers various means of communication with fast response time which are available at any moment, they are most likely the top provider, not a reseller. Which means that you will enjoy well-timed assistance and excellent support since they'll have instant access to the servers where your account will be created. Whatever the problem - sales or technical, it is always better to contact your web hosting company right away via your preferred method of communication.

24/7 Customer Support in Shared Web Hosting

We acknowledge the importance of receiving assistance promptly, so our shared web hosting services feature 24/7 technical support as well as several ways of communication. If you don't have an account yet, you can easily call us or use our live chat and talk to a live agent, so as to learn more about our services or check if our servers meet the system requirements for your web sites. As a result, you'll never end up buying a service which you cannot use. If you already have an account with us, you can open a support ticket from the Hepsia hosting Control Panel in case the issue is strictly technical or it needs additional analysis. Unlike the vast majority of suppliers on the market, we respond to all of the tickets within the hour, so you won't have to wait for a whole day. Our support services can be accessed day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you choose, you will be able to take full advantage of our 24/7 technical support services even on official holidays. All your web sites will be available constantly and so will we. With various contact options, you are able to pick the best method to get in touch with us and inquire about our solutions in case you don't have an account yet, or request assistance in case you're already one of our customers. You'll be able to give us a call, start a chat with a live agent, send an email or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The last two options come with 1-hour response time warranty, though it rarely takes more than 20 mins to get assistance no matter the complexity of the trouble. With our customer and technical support services, we will be available for you whenever you need us, not a few days afterwards.

24/7 Customer Support in VPS

If you buy a virtual private server from us, you'll be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we have a couple of local phone numbers in the U.S.A., Great Britain and Australia as well as a live chat service. When you are an active customer and you want assistance with a technical issue that requires more time to investigate or resolve, you are able to open a ticket from your billing account or you can send an email and we will take care of the problem and send you a response within 1 hour. The reply time is guaranteed 24/7, including holidays and weekends, but for many problems it takes less than 30 minutes to receive support. Our support service covers the VPS as well as all pre-installed software it includes, so if you'd like to have help with third-party applications, you will be able to check the optional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Hosting

With a one-hour maximum response time guarantee, you will benefit from prompt support when you purchase a dedicated server from our company. Our customer and tech support teams are accessible 24/7/365, which means that when you open a support ticket via your billing account or you send an email message regarding any problem with your server or the pre-installed software on it at any time of the day, you will receive a response within the hour, even during holidays. Our ticketing system is the better option when the matter involved needs more time to be resolved or if it needs to be given to our administrators, as it's far more convenient to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you will be able to phone us or talk to a live representative employing our chat service. If you add the Managed Services upgrade to the server plan, our admins will also support you with third-party software installation and troubleshooting and just like the basic support, this service is available 24/7 as well.