There are a handful of ways to get in touch with the hosting company whose services you are using, but the one that you will always find regardless of which company you select is a ticketing system. It’s the least complicated means of correspondence for a variety of reasons. In case no support staff representative is available at the moment and they’re all occupied, a telephone call may not be answered, but a ticket will always hit home. Additionally, you can copy & paste large bits of info without needing to worry about spelling errors, and in case a specific problem requires more time to be solved or a number of replies need to be exchanged, all the info will be in the same place, so each party can always see the comments left by the other one. The negative side of using tickets to contact your hosting provider is that they are often separate from the web hosting platform, which goes to say that if you have to provide information or to follow instructions, you’ll need to use no less than two different interfaces and this number might grow in case you would like to administer several domain names. Besides, lots of web hosting companies reply to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while awaiting a response.

Integrated Ticketing System in Shared Web Hosting

Our Linux shared web hosting packages come bundled with an integrated ticketing system, which is part of our in-house built Hepsia Control Panel. In contrast with other similar tools, Hepsia allows you to manage everything associated with the web hosting service itself in the same location – payments, website files, emails, support tickets, etc., eliminating the need to use different admin interfaces. If you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with just several clicks without leaving your Control Panel. During the process, you may choose a category and our system will present you with a number of articles, which will supply you with more information and which may help you fix any specific issue before you actually open a ticket. We guarantee a response time of maximum 60 minutes, even if it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve opened a semi-dedicated server account with us and you’d like to contact our client care team, you will be able to submit a support ticket straight from your Hepsia hosting Control Panel instead of going through a totally different tech support platform as you’ll need to do with the vast majority of hosting companies out there. Our integrated ticketing system will allow you to send a new ticket without any efforts and to look through older tickets using a smart search box. You will also be able to take a look at the applicable knowledge base articles that our system will offer you on the basis of the category that you choose for your new ticket. You can accomplish all the abovementioned operations without leaving your Hepsia Control Panel at any moment, which goes to say that in case you chance upon any issue or have an enquiry, you can contact our support engineers and solve the problem at hand in less than one hour using one platform.