A live chat is a real-time way of communication between a web hosting company's support team and its clients. It is an efficient method to receive some info about the web hosting services or have some issue resolved because you're talking to a live agent. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the lower chance of mistakes any time you exchange information like usernames or domain names, the more rapid response time since the communication is real-time and the fact that you don't need to stay on the chat constantly - you're able to do another thing while the representative investigates the issue involved. What's more, you can connect with a live chat room from any computer which is connected to the Internet, avoiding the telephone fees that you will need to pay when you're calling to another country.

Live Chat Support in Shared Web Hosting

As part of the support services that we supply for all our Linux shared web hosting packages, we have live chat support which is available 24x7, even on holidays. You can contact us regardless if you already have an account or not, considering that we can help you with all sorts of things, ranging from supplying you with general info on our solutions if you aren't our customer yet and you're thinking about purchasing one of the plans, to assisting you with installing an email account in an e-mail client. A part of the issues are more complex and time-consuming, therefore you'll need to employ the ticketing system which is built-in the Hepsia website hosting Control Panel, but we can save you time and help you in real time on our live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support that is available to all our future and active clients. In case you are searching for a new website hosting account, you're able to chat in real time to one of our agents and receive more info about our Linux semi-dedicated packages in order to choose the perfect plan for your sites. In case you already own an account with us, we'll assist you timely with billing, general and 1st level techmatters. Although in certain cases you'll have to open a support ticket since there're troubles that cannot be resolved through a live chat, we'll be able to help you with numerous common tasks, like setting up an e-mail account in an e-mail client or redirecting one domain name to another one. Thus, you will benefit from quick assistance and you'll save time and effort.