If you’ve got a site, a problem may always surface and it does not automatically need to be connected with the web hosting service itself. For example, something might go wrong when you bring a script up to date or some crucial data could be edited or deleted by mistake. Whatever the essence of the problem may be, you will need to get in touch with the customer service team and ask them to recover a backup or to help you deal with the problem that you are confronting. How quickly they’ll do it will determine the length of time that your websites will be offline. For some sites like social networking websites or e-shops, a lengthened downtime period often equals lost clients and cash. That’s why, it is extremely important that you use the services of a web hosting company that provides not only a very good client support service, but also a fast one.

One-Hour Response Guarantee in Shared Web Hosting

Our Linux shared web hosting packages come bundled with a 1-hour response guarantee, which goes to say that irrespective of what question or obstacle you may have, we’ll always be there to help you. Actually, it seldom takes more than 30 minutes to get a problem fixed or an inquiry answered, and this is valid for both technical and pre-sales matters. Our client service staff reps will be at your service 24x7, even on official holidays and weekends, which goes to say that you’ll receive instant assistance anytime you need it. We realize how valuable time can be, so by the time we answer your ticket or email, we’ll have enquired into the matter and, in case we haven’t figured out a solution, we’ll give you more details about what you have to do on your end – when the circumstances necessitate this. With our support service, you can be certain that there will be somebody to help you instantaneously, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we recognize just how important it is to obtain quick support, we guarantee that you will never have to wait around for more than 1 hour to get a response to any trouble ticket that you send through your semi-dedicated server Control Panel. Actually, you’ll seldom need to wait for more than twenty-thirty minutes and this is valid for any question regardless of its nature – billing, technical or general. In addition, our tech and client support team is on duty around the clock, so even in case you submit a ticket during legal holidays, you will always obtain an immediate response, which will contain the answer to an enquiry, the solution to a complication or the information required to resolve an issue yourself – in case there is something that you need to do on your end. If you use our services, you will never have to spend a whole day hanging around awaiting an answer like you would with other providers.