Customer Support Channels
A One–Hour Ticket Response Guarantee
We offer a sixty–minute response warranty for every trouble ticket or e–mail that you submit to the support staff. We’ll quickly answer all the typical questions and forward the case to our server administrators if additional assistance is required. If you take advantage of our Administration Services package, we will complete any of the included services at a time that has been agreed upon upfront.
A First–Class Customer Service
Should you require any help while using our Web Hosting Control Panel or with any of the applications that we have preinstalled on the dedicated hosting server on your behalf, you can get in touch with the technical support staff at any moment through the ticketing system. What’s more, in case you need help administering your dedicated hosting server, you can order our Administration Services package, that includes weekly Operating System updates, installation and troubleshooting procedures, server monitoring and restarting services, backup space, etc.
A User–Friendly Help Section
Our Web Hosting Control Panel is installed by default for each Linux dedicated servers hosting package. Among its features is a rather convenient integrated knowledge base that will walk you step by step on all the actions that you can perform. The majority of help articles also video versions that show all the tasks that you can perform in a highly illustrative way. You can find the instructional articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.