Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center Section

  • The Help Center integrated into your Web Hosting Control Panel features a collection of help articles and commonly asked questions. Aimed towards fixing any common issue that you could possibly have, they are written by our support team of well–trained technicians.

  • Top quality support service
  • Instructional Videos

  • For those of you who wish to find out how to solve a common issue by watching an instructional video clip, we have added a compilation of video tutorials to our Web Hosting Control Panel. All the educational video clips are very short and easy to follow. They offer you step–by–step presentations of various site management actions.

  • Intuitive help center
  • A Sixty–Minute Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24/7/365 client support service and include a one–hour ticket response time guarantee. Our skillful customer service technicians will be online 7 days a week and will solve any problem that you might encounter within maximum sixty minutes after the helpdesk ticket submission. In the majority of instances, an answer will be given to you within 20 minutes.