Support and Help Channels
A 60–minutes Ticket Answer Guarantee
Each ticket that you post to the customer support Department will be replied to in up to 60 minutes. The regular requests will be addressed straight away. Yet, if the support inquiry you have sent us calls for some help from a proficient admin technician, we will address the ticket to him and will notify you about the postponement.
Top–quality Technical Assistance Service
We are working for you around the clock to deliver useful information and client support and also to assist you with any difficulty that you could run into while handling your virtual server. We are able to help you with all pre–installed packages, like your OS, server management panel (based on the VPS type) and the Web Hosting Control Panel made solely by our developers.
An Intuitive Help Zone
Each section of the Web Hosting Control Panel that comes free–of–charge with your VPS includes an inbuilt knowledge base. There’s a group of thorough how to posts and an array of step–by–step video courses that demonstrate all the normal site administration jobs. You can access them by clicking the Help or Video buttons in the upper right side of each Control Panel section.